1. Introduction
Welcome to UTP Cargo. These Terms and Policies explain how you may use our cargo ticketing service, book shipments, and interact with the platform. By using the app, you agree to these terms.
2. Use of Service
Users must provide accurate details when creating bookings. You are responsible for the items you ship and for complying with applicable laws and carrier rules.
3. Booking & Tickets
- All bookings are confirmed when a ticket is issued.
- Tickets are non-transferable unless explicitly allowed by the carrier.
- Inspect cargo at drop-off; report visible issues immediately.
4. Payments & Refunds
Payments are processed securely through our payment partners. Refunds follow our refund policy and may take several business days to process.
5. Liability & Insurance
UTP Cargo is a booking platform and is not the carrier. Liability for loss or damage rests with the carrier unless otherwise stated. Consider purchasing insurance for valuable shipments.
6. Privacy
We collect basic contact and booking information to provide the service. For details. We do not sell your personal data.
7. Changes to Terms
We may update these terms from time to time. We’ll notify users of significant changes through the app or email.
8. Contact
Questions? Email us at info@utpcargo.co.tz or visit the Help section in the app.